View my full resume on VisualCV.com.

Summary

I am the manager of Web Operations for CustomInk, a website that allows you to design and purchase custom apparel for your group or special event. I am the co-organizer of the DevOps DC and Washington DC MongoDB Users’ Group. I am a co-host of the Food Fight Show, a podcast dedicated to Chef and DevOps. I contribute to open source projects including the Opscode Chef framework. When not working or hosting meetups, I enjoy going to concerts, drinking craft beer, and over sharing on sites like twitter, untappd, and foursquare.

Technical Community

Podcasting

Co-host Food Fight Show - podcast about Chef and DevOps

Technical Conferences

• ChefConf 2012 - The Joy of Cooking - Whip Up a Rails Environment with Chef (slides)
• ChefConf 2012 - 5 Things You Always Wanted to Know About Chef (slides)
• ChefConf 2012 - Ignite - Chef Community
• RailsConf 2012 - Taming the Kraken: How Operations Enables Developer Productivity
• Ruby Nation 2012 - The Joy of Cooking: Whip up a Rails Environment with Chef
• MongoDC 2012 - The Joy of Cooking: Deploy MongoDB with Chef
• MongoSV 2011 - MongoDB at CustomInk: Adoption, Operations, and Community
• MongoDC 2011 - MongoDB at CustomInk

Local User Groups - Organizer

• DevOpsDC
• Washington DC MongoDB User Group

Open Source Contributor

Chef, Various Cookbooks, & Other Projects

• Chef
• apache2
• passenger_apache2
• wordpress
• magic_shell
• percona_install
• greenscreen
• knife-ohno

Work History

CustomInk

Web Operations Manager - December 2009 - Present

Work proactively to solve challenges associated with growing, high-volume, consumer facing Web applications. Support and build out the next generation of our infrastructure while managing and improving our current assets.

• Organizational development - The operations team has grown three-fold since I joined CustomInk and the size of the engineering team as more than doubled. I help set the tone of the organization pushing for collaboration, constant learning, and continuous improvement.

• Continuous deployment - We’ve increased our deployment frequency from once every two weeks to five to ten times a day.

• Automation - Our infrastructure is managed with Chef. Giving us the ability to quickly spin-up new environments or expand capacity.

• Developer Support - As we continue to mature our infrastructure and automation, we are driving towards a self-service environment for developers. From provisioning of environments to continuous integration configuration to self-service deploys, there are lots of things we’re doing to improve the agility of our engineering team.

• Production Support - Although the t-shirt business seems relatively straightforward, we have over thirty applications running in production. My team and I take primary responsibility for ensuring those applications are up, responsive, and working properly.

• Sharing with the Community - Part of improving our team is sharing both the good and the bad with the community. I contribute regularly to the CustomInk Technology blog and speak at technical conferences regularly.

VisualCV

• General Manager - June 2009 - December 2011
• Board of Directors - June 2009 - December 2011
• Senior Director, Operations - November 2007 - June 2009

I joined VisualCV when the company was just getting started. It was an amazing adventure and I had the opportunity to wear many, many hats during my tenure. Here are some of the things I did after joining the company in November of 2007.

• Customer Support and Advocacy
• Ruby on Rails Engineer
• Release and Deployment Manager
• System Administrator
• Developer Support
• Internal IT
• Business Development
• Email Administrator
• Product Evangelist
• Training content development
• Webinar host

In December, 2011, VisualCV was acquired by Talent Technology. I assisted in the transfer of assets, application, infrastructure, and domain knowledge.

webMethods

March 2001 - October 2007

During my time at webMethods, I held various roles in the Enterprise Applications division of IT including:

• Director, CRM Applications

  • Lead a team of Siebel & Siebel Analytics developers
  • Partner with various business units to streamline and automate many key business processes and improve analytical capabilities.
  • Improve the end-users’ experience with the CRM systems
  • Design, develop, and deploy a Professional Services Deal Desk application used by various business units to approve new Professional Services contracts.

• Manager, Customer Support Applications

  • Manage all web-based, customer-facing applications as well as internally focused productivity tools for Customer Support
  • Lead effort to transform extranet (webMethods Advantage) into a showcase implementation of webMethods’ products.
  • Improve customer satisfaction and decrease service request resolution time by providing tools necessary for customers to self diagnose and resolve issues.
  • Build and launch customer & partner extranet serving over one thousand logins per day.
  • Build and launch developer community site with free evaluation downloads.
  • Integrate the extranet with various back office applications, including Siebel.

In 2007, webMethods was acquired by SoftwareAG. As part of the webMethods IT management team, I led the consolidation of the sales and CRM processes and systems of both companies. Salesforce.com, Eloqua, and webMethods became the primary tools used by Sales and Marketing. We combined the best practices from both organizations using these tools.

USinternetworking

February 1999 - March 2001

Most of my tenure at USi was spent building out the initial Educational Services offerings. I focused mainly on the e-commerce offerings (BroadVision and Microsoft Site Server) and PeopleSoft.

I also worked as an Application Planning Consultant, helping to define e-commerce personalization requirements and strategies for our customers.

Manugistics

Supply Chain Management Trainer September 1997 - February 1999

• Develop and deliver training for multiple applications.
• Conduct needs assessment analysis to determine training opportunities.
• Develop curriculum for supply chain management courses.
• Provide billable consulting services in support of supply chain management implementations within multiple industries.

MongoDB Masters

In 2011, I was selected as a MongoDB Master for my involvement in the MongoDB Community. I subsequently selected as a MongoDB Community Award Winner in the Community Champion category. I captured some thoughts about the MongoDB Masters program on my blog

Education

Bachelor of Arts, University of Maryland May 1995

Contact Information

• email
• Blog
• Twitter
• github
• LinkedIn

View my full resume on VisualCV.com.